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Privacy Policy

Overview

At Just Water Co Pty Ltd (ABN 13 673 837 253), we are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect the personal information you provide when using our website or engaging with our services.

​By using our website or submitting your details, you agree to the practices outlined in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information to help us deliver our services effectively. This may include:

Personal Information:

  • Your name, email address, phone number, and residential address

  • Details relating to your water filtration enquiry, installation, or service booking

  • Any information you voluntarily provide via forms, email, phone, or social media

Non-Personal Information:

  • Browsing behaviour and session data (such as pages visited and time spent on site)

  • Website usage statistics and analytics data (e.g. via Google Analytics)

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide tailored quotes

  • Schedule, confirm, and deliver installations or service appointments

  • Send service updates, appointment reminders, and Care Plan notifications

  • Share promotional offers or updates (only if you opt in)

  • Improve our website and service experience through anonymous analytics

You can opt out of promotional communications at any time by clicking “unsubscribe” in an email or contacting us directly.

Email Marketing

With your consent, Just Water Co may send you occasional emails about promotions, product updates, or helpful maintenance tips. We use a secure email marketing system and never share your data with unauthorised parties. You can unsubscribe from these emails at any time.

Sharing Your Information

​We respect your privacy and will never sell your personal information.

 We may share limited information only when:

  • Required by law or regulatory authorities

  • Necessary to complete your service (e.g. with finance partners like Humm, or licensed installers)

  • Required by trusted third-party providers (e.g. website hosting, email systems, or analytics tools) to help us operate our business

All partners and providers are required to comply with applicable privacy laws and maintain the confidentiality of your data.

Data Security

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure electronic systems, encrypted storage, and limited access for authorised staff only.

However, no system is completely secure, and we cannot guarantee absolute protection against all cyber threats. By providing your information, you acknowledge and accept this risk.

Accessing or Correcting Your Information

You may request access to, or correction of, your personal information at any time. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with Australian privacy law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. The latest version will always be available on our website. Continued use of our website indicates your acceptance of any changes.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or the way we manage your personal data, please contact:

Just Water Co Pty Ltd
15/326 Hay Street, Perth WA 6000
📧 Email: service@justwaterco.com.au
📞 Phone: 08 9129 4470

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